Lemon & Lavender Body Scrub

At Heirloom, we pour our hearts into handcrafting each product using only the finest organic minerals, oils, and botanical ingredients. Due to the artisanal nature of our offerings and our commitment to maintaining the highest standards of freshness and purity, we do not offer returns or exchanges on any of our products. Each small batch is carefully created with intention and integrity, using natural ingredients that may vary slightly in color, texture, or scent—a beautiful testament to their organic origins. We stand behind the quality of our handmade creations and encourage customers to review product descriptions thoroughly before purchase. If you have questions about ingredients or suitability for your specific needs, please contact us prior to ordering. We're always happy to guide you toward the perfect selection for your unique skin journey.

At Heirloom, each product is lovingly handcrafted in small batches to ensure the highest quality reaches your doorstep. We prepare all orders with care and attention to detail, which requires time for proper curing and packaging. All products will be shipped within 3-5 business days from the date of purchase, allowing us to create your items fresh to order.

Once your package is on its way, you'll receive a confirmation email with tracking information to follow your Heirloom treasures on their journey to you. We currently ship throughout the continental United States via USPS. Standard shipping typically takes an additional 3-5 business days for delivery after dispatch from our Florida workshop.

For customers who need their products by a specific date, please contact us prior to ordering, and we'll do our best to accommodate your timeline when possible. During peak seasons or holidays, shipping carriers may experience delays beyond our control, and we appreciate your understanding.

We take great care in packaging your items to prevent damage during transit, using eco-friendly materials that reflect our commitment to both your satisfaction and environmental responsibility. Should your package arrive damaged, please contact us within 48 hours with photos so we can address the situation promptly.

We're committed to making your Heirloom experience as seamless as possible, which is why we offer free standard shipping on all orders over $35 throughout the continental United States. For orders under $35, we keep shipping affordable with a flat rate of just $2.99, ensuring everyone can access our organic skincare without excessive shipping costs.

We're delighted to offer complimentary local delivery to our neighbors throughout Sarasota, Venice, North Port, Engelwood, and Port Charlotte areas on orders of $80 or more. As a community-rooted small business, we understand the value of convenience and personal connection—that's why we've created this service exclusively for our local customers. Your carefully packaged Heirloom products will be hand-delivered by Tiffany herself, ensuring your skincare arrives in perfect condition without the wait or additional shipping costs. This service not only allows us to reduce our carbon footprint by minimizing shipping materials and transportation emissions but also gives us the joy of connecting directly with our community of customers. Simply select "Local Delivery" at checkout, and we'll contact you within 24 hours to arrange a delivery time that works with your schedule. We believe that exceptional service should match our exceptional products, and we're thrilled to bring the Heirloom experience directly to your doorstep.

For your convenience, we offer local deliveries on Mondays, Wednesdays, and Fridays between 10:00 AM and 3:30 PM to our neighbors in Sarasota, Venice, North Port, Engelwood, and Port Charlotte areas. After placing your qualifying order of $80 or more and selecting "Local Delivery" at checkout, you'll receive a confirmation email requesting your preferred delivery day. We'll then contact you the morning of your scheduled delivery with an estimated arrival window, allowing you to plan your day accordingly. Our scheduled delivery days help us create efficient routes that reduce our environmental impact while ensuring your Heirloom products arrive promptly and in perfect condition. Should you require delivery outside these scheduled times, please contact us directly, and we'll do our best to accommodate your needs.